Money Made Human Podcast

Nicola Reed - Director of Client Services, Cruse Scotland (#12)

• 1st Class Credit Union • Season 1 • Episode 12

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In Episode 12 of the Money Made Human podcast, we welcome Nicola Reed, Director of Client Services at Cruse Scotland, the nation’s expert in bereavement counselling, listening services, information, advice, and training. For over 60 years, the charity has supported bereaved adults, children, and young people across Scotland. Together with a 200-strong team of compassionate, committed and caring volunteers, Cruse Scotland offers hope when the future feels uncertain.

In this episode, host Gayle Adnyana speaks with Nicola about the realities of grief and bereavement, why loss can be so difficult to navigate, and what meaningful support looks like for individuals and families at different stages of grief. The conversation also explores the often overlooked financial impact of death and the importance of compassionate, informed support during life’s most challenging moments.

Nicola also shares her own journey to Cruse Scotland, including her 20-year career as a Chartered Accountant, the values shaped by her upbringing, and how those experiences continue to influence her work today.

Key topics in this episode include:

  • What Cruse Scotland does and who they support
  • Why grief and bereavement are so complex and personal
  • What support from Cruse Scotland looks like in practice
  • The role and motivation of Cruse Scotland’s volunteers
  • The charity’s mission to create a more compassionate Scotland
  • The financial impact of death and why it matters

Join us for a thoughtful and compassionate conversation about grief, humanity, and the importance of support when it’s needed most.

If you or someone you know is struggling with grief, support is available, and you don’t have to face it alone. To find out more about support in your region, visit: